Please note some fees may apply for Refunds & Cancellations.Merchandise that goes unclaimed and has been Returned to Sender is eligible for a refund upon request from the Buyer up to 6 months from the date of the original purchase. Otherwise order merchandise must be returned back to IsWhatIGot within 14 days of the confirmed delivery date prior to a receiving a Return Refund. IsWhatIGot will authorize a Cancellation Request Refund only if the request is made prior to the Order Shipment. IsWhatIGot does not provide or process Return Shipping Labels.If necessary Cancellation Requests are accepted.
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When and if a claim is approved for lost mail then the buyer will be issued a full refund. Please note if by unfortunate circumstance order merchandise has been lost or stolen after a delivery confirmation has been made IsWhatIGot is not responsible for theft or loss of delivered merchandise.IsWhatIGot/Etsy Orders are fully insured but alll Loss Claims for shipments sent via the USPS or another shipping consolidator must wait 20 calendar days (for Domestic shipments) or 40 calendar days (for International shipments) before filing a claim. IsWhatIGot is not responsible for lost or detained merchandise due to an expired, incomplete, unknown or inaccessible address given or if the addressee has gone away preventing any delivery attempt.The buyer is responsible for providing a secure site for mail delivery. Merchandise with a value of $80.00 or more may require a Signature Confirmation prior to delivery.The buyer is required to provide a first and last name with their IsWhatIGot Order Info.The buyer is responsible for providing an accurate shipping address with their shipping order.
Any attempt at libel or defamation from a buyer may constitute a crime and will be met with the appropriate legal action if necessary.Extortion is prohibited on Etsy, as outlined in the Buyer Policy and Seller Policy.The following actions are examples of extortion:A buyer leaves a negative review in an attempt to force the seller into providing additional items that were not agreed upon in the original transaction.A buyer leaves a negative review in an attempt to force the seller into providing a refund when a refund is not warranted.A seller offers a buyer additional goods, services, or compensation in exchange for a positive review.Concerns & questions regarding refunds, cancellations & fees are clearly outlined in the above Shipping & Policies section. Any such request is unlawful and will be disregarded.IsWhatIGot is prepared to defend itself vigorously from feedback extortion and trolling. Please do not request any alterations of paid merchandise values on customs forms. IsWhatIGot is not responsible for customs merchandise that is refused, held or not called for due to customs concerns.IsWhatIGot is obligated to submit accurate information on custom forms by law. In English.Regarding international shipments please note Customs Charges with a certain value are applied to imports into the E.U., Canada, The United Kingdom and International Countries outside of the U.S.A.
Photos of the true attested item are available by request.IsWhatIGot focuses on vintage music, film & art related collectibles within the last 20 years or more and is committed to presenting each customer with the highest standard of service. IsWhatIGot will not accept messaged offers on price via Conversations.Please note Conversations are for the sole purpose of the intended recipient(s) and may contain confidential and privileged information.Stock photos attempt to provide an accurate Item Description equivalent to what is being represented but don’t necessarily illustrate the actual item.
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